At Uniteak, customer satisfaction is our top priority. We are committed to delivering high-quality fashion products and ensuring a smooth shopping experience. This Refund & Cancellation Policy outlines the conditions under which orders may be cancelled, returned, exchanged, or refunded. By placing an order on our website, you agree to the terms described below.

Order Cancellation

Customers may request to cancel an order before it has been processed or shipped. Once an order has been dispatched from our warehouse, it cannot be cancelled. If you wish to cancel your order, please contact our customer support team as soon as possible with your order details.

If your cancellation request is approved before shipment, a full refund will be initiated to your original payment method.

Uniteak reserves the right to cancel any order due to reasons including, but not limited to:

• Product unavailability

• Incorrect pricing or technical errors

• Payment verification issues

• Suspected fraudulent transactions

• Incomplete or incorrect shipping information

In such cases, customers will be notified, and any payment received will be refunded in full.

Return Eligibility

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, provided the item meets our return eligibility requirements.

To qualify for a return, the product must:

• Be unused, unwashed, and unworn.

• Be returned in its original packaging.

• Have all original tags, labels, and accessories attached.

• Be free from stains, perfume, damage, or alterations.

• Include the original invoice or proof of purchase.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For hygiene, safety, or promotional reasons, certain products cannot be returned or refunded. These may include:

• Innerwear and intimate apparel.

• Customized or personalized products.

• Gift cards or promotional vouchers.

• Products marked as “Final Sale” or “Non-Returnable.”

• Items damaged due to misuse, improper care, or normal wear and tear.

Please review the product description carefully before placing your order.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify our customer support team within 48 hours of delivery.

To help us process your request quickly, you may be asked to provide:

• Your order number.

• Clear photographs of the product.

• Images of the packaging.

• A brief description of the issue.

After verification, Uniteak will arrange a suitable resolution, which may include a replacement, exchange, store credit, or full refund, depending on the situation.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed to your original payment method within 7–10 business days. The exact time required for the amount to appear in your account depends on your bank, card issuer, or payment service provider.

Shipping charges, gift wrapping fees, cash-on-delivery charges, and other service fees are generally non-refundable unless the return is due to an error on the part of Uniteak.

Exchange Policy

If you wish to exchange an item for a different size or another available variant, you may submit an exchange request within the applicable return period.

All exchanges are subject to product availability. If the requested item is unavailable, you may choose an alternative product (where applicable) or request a refund according to this policy.

Return Shipping

Depending on the reason for the return and your location, Uniteak may arrange a return pickup or request you to ship the product to our designated return address.

If the return is due to a damaged, defective, or incorrect product, Uniteak may bear the return shipping cost. For returns due to personal preference, incorrect size selection, or change of mind, the customer may be responsible for applicable return shipping charges.

Refund Exceptions

Refund requests may be declined if:

• The return request is submitted after the allowed return period.

• The product has been used, washed, altered, or damaged after delivery.

• Original tags, labels, or packaging are missing.

• The item falls under the non-returnable category.

• The claim is found to be false or fraudulent.

Our decision regarding refund eligibility will be based on the inspection of the returned product.

Policy Updates

Uniteak reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will become effective immediately after they are published on this page. Customers are encouraged to review this policy periodically before making a purchase.

Contact Us

If you have any questions regarding cancellations, returns, exchanges, or refunds, please contact our customer support team using the contact information available on the Uniteak website. Our team will be happy to assist you and ensure that your concerns are addressed promptly.

Thank you for choosing Uniteak. We value your trust and remain committed to providing quality products, transparent policies, and excellent customer service for every shopping experience.