Refund and Cancellation Policy
At UNITEAK, we believe that a smooth shopping experience includes clear policies that protect both customers and the business. Our Refund and Cancellation policy explains how customers can cancel an order, request a return, or receive a refund if needed. We understand that situations may change after placing an order, and sometimes products may not meet expectations.
To ensure transparency and trust, this policy outlines the conditions, timelines, and procedures related to cancellations, returns, and refunds. By placing an order on our website, customers agree to the terms mentioned below. Our goal is to keep the process simple, fair, and convenient for every shopper.
Order Cancellation and Return Process
Cancelling an Order Before or After Shipment
Customers can request an order cancellation if the order has not yet been shipped. Since orders are processed quickly to ensure timely delivery, we recommend submitting a cancellation request as soon as possible after placing the order. Once the request is confirmed, the order will be cancelled and the payment will be refunded to the original payment method.
If the order has already been shipped, cancellation may not be possible. However, customers still have the option to return the product after delivery. In such cases, the return request must be made within the specified return period. The item should be unused and in its original packaging to qualify for further processing.
Steps to Request a Return
If you wish to return a product, you can contact the customer support team with your order details and the reason for the return request. For damaged or incorrect products, customers may be asked to provide photos for verification.
After reviewing the request, the support team will provide instructions for sending the product back. It is recommended to pack the item carefully to avoid damage during transit. Once the returned product is received and verified, the refund process will begin according to the terms described in this policy.
Refund Terms and Conditions
Eligibility for Refund Requests
Refunds are provided under specific conditions to ensure fairness and maintain product quality standards. Customers may be eligible for a refund if the product received is damaged, defective, or significantly different from the description provided on the website.
To qualify for a refund, the returned item must be unused, unwashed, and accompanied by original packaging, tags, and accessories. Requests made within the allowed return timeframe will be processed after proper inspection by the team.
Once the product is received and verified, the refund amount will be processed within approximately 5–7 business days. The amount will be credited back to the original payment method used during the purchase. For Cash on Delivery orders, customers may need to provide bank details to receive the refund.
Situations Where Refunds May Not Apply
Certain situations may make a product ineligible for a refund. Items that have been used, altered, or damaged after delivery may not qualify. Similarly, products returned without their original packaging, tags, or accessories may not be accepted.
Return requests submitted after the return period has expired may also be declined. Additionally, items marked as non-returnable or final sale are not eligible for refunds unless they arrive damaged or defective.
Customers are encouraged to review product descriptions, sizing details, and images carefully before placing an order. This helps reduce the chances of returns and ensures a better shopping experience.
Replacement Option and Customer Assistance
In some cases, customers may prefer a replacement instead of a refund. If the requested product is available in stock, a replacement can be arranged after the returned item has been inspected and approved.
The replacement product will be shipped within a reasonable timeframe, depending on product availability and delivery location. If the item is not available, the refund process will be initiated instead.
For any questions related to the Refund and Cancellation process, customers can contact the support team for assistance. Providing accurate order details and clear information about the issue will help resolve the request faster.